Service & Support
Still have questions? Find your answers here!
Not quite sure yet how to perfectly configure your Vanmade® mattress? Here you’ll find quick answers to the most common questions.
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We usually ship within 11-16 working days. Please allow a little more time during the peak season from March to August. Delivery by DHL is usually reliable within 1-3 working days throughout Germany.
All Vanmade® products can be tested and tried out at our store in Würzburg. We are happy to advise you!
Address: Max-Mengeringhausen-Str. 21, 97084 Würzburg
Opening hours: Mon-Fri 9:00 a.m.- 6:30 p.m., Sat 9:00 a.m.- 4:00 p.m.
Please check our online configurator first to see if your desired shape is available and can be configured. If this is not the case, you can create a drawing and send it to support@vanmade.de. We will then provide you with an initial non-binding quote.
You can measure the radius of a mattress by determining the distance from the edge of the curve to the centre point (centre of rotation) of the radius.
Yes – we ship throughout Europe with DHL for €29.99 per two mattresses or upholstery items. Delivery to Switzerland is also possible without any problems. Here we ship DAP duty unpaid for €49.99 per two mattresses or upholstery items.