Service & Support
Noch Fragen? Hier findest du Antworten!
Du bist noch nicht ganz sicher, wie du deine Vanmade® Matratze perfekt konfigurierst? Hier gibt’s schnelle Antworten auf die häufigsten Fragen.
FAQs anzeigen
You will find a complete explanation of the degrees of firmness in the product descriptions. The key factors here are your body weight, your sleeping preferences and the desired height of your mattress/upholstery.
Please specify the dimensions of your desired mattress so that it will fit into your bed frame. We always manufacture to the final dimensions. If your order consists of several parts (chain dimensions), you will be asked to provide us with a simple sketch of the arrangement of your elements after placing your order.
The most cost-effective way to get your dream project is with our online configurator.
Please check our online configurator first to see if your desired shape is available and can be configured. If this is not the case, you can create a drawing and send it to support@vanmade.de. We will then provide you with an initial non-binding quote.
We offer numerous payment options. You can choose between prepayment (bank transfer), PayPal, credit card payment, invoice (Klarna) and several others – whichever is most convenient for you.
Yes – we ship throughout Europe with DHL for €29.99 per two mattresses or upholstery items. Delivery to Switzerland is also possible without any problems. Here we ship DAP duty unpaid for €49.99 per two mattresses or upholstery items.
All Vanmade® products can be tested and tried out at our store in Würzburg. We are happy to advise you!
Address: Max-Mengeringhausen-Str. 21, 97084 Würzburg
Opening hours: Mon-Fri 9:00 a.m.- 6:30 p.m., Sat 9:00 a.m.- 4:00 p.m.